FAQ

Shipping Policy

  • All orders ship within 3-5 business days of purchase. Most U.S. orders arrive within 7-10 business days total. 
  • For International orders vary by country and are outside of our control. We aren't responsible for custom delays, import fees, or duties charged upon delivery. These fees are the responsibility of the customer. 
  •  Please check your spam or promotions folder before contacting support if you haven't received an order confirmation email within 24 hours of placing your order.

Order Changes & Cancellations

  •  Orders can't be modified or cancelled once placed due to our fast fulfillment process. 

Lost or Missing Packages

  •  If your package is lost in transit or tracking shows no movement for 7 or more days past the delivery date, please contact us at support@livedinflaws.com and we'll look into it and find a fix. 
  •  If your tracking shows your package as delivered but you have not received it, please wait 3 business days and check with neighbors and local post office. If your package has still not arrived, contact us at support@livedinflaws.com. 
  • If a customer provides an incorrect or invalid shipping address at checkout, we are unable to intervene once the order has been placed. If the package is returned to our facility due to an incorrect address, the customer may be eligible for a refund excluding the original shipping fee.

Refunds and Returns 

  •   We do not accept returns or issue refunds for incorrect size selections. Please review our size guide carefully before placing your order. Refunds for sizing issues are only applicable if we made an error on our end and sent you the wrong size.
  •  If you receive a damaged item, please contact us within 48 hours of delivery with clear photo or video proof of the damage. Claims submitted after this window will not be eligible for review.
  •  We accept exchanges for sizing, subject to availability. To be eligible for an exchange, items must be unused, unworn, and in their original packaging.
  •   Please note that the customer is responsible for all return shipping costs and any reshipping fees associated with the exchange. Exchanges cannot be initiated or processed while your order is still in transit — please wait until your order has been delivered before reaching out.

Care Instructions 

  •  Wash cold, inside out, with gentle detergent
  •  Hang or lay flat to dry for best results
  • Washing or drying on high heat will cause shrinkage and may alter fabric treatments

For any questions not answered here, email us at support@livedinflaws.com